Shipping Policy

Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

All orders are processed and shipped from our fulfillment center in Vietnam.

Orders are generally processed within 1–3 business days after receiving your order confirmation email. Orders are not processed or shipped on weekends or holidays.

Once your order has been processed and shipped, you will receive a shipment confirmation email with your tracking information.

Shipping Time & Rates

Shipping charges are calculated and displayed at checkout.

Standard shipping typically takes 7–15 business days after the order has been processed and shipped. Actual delivery times may vary depending on the destination, carrier, customs clearance, and other factors outside our control.

Occasional delays may occur due to high shipping volumes, customs processing, weather conditions, or postal carrier delays.

Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number.

Tracking information may take approximately 24–48 hours to become active after the shipment has been processed by the carrier.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, tariffs, or other fees may be charged by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

We are not responsible for delays caused by customs clearance or government authorities.

Returns and U.S. Return Facility

Orders are fulfilled and shipped from our fulfillment center in Vietnam.

For eligible returns, we use a third-party return facility located in the United States to make the return process more convenient for eligible customers.

Please contact our support team before sending any item back. We will provide the appropriate return instructions and confirm the return address.

For complete information about returns and refunds, please review our Refund and Return Policy.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at:

support@katholica.com

Please provide your order number and clear photos of the item and packaging so that we can review the issue and provide an appropriate solution.

For eligible damaged, defective, or incorrect items, we may provide a replacement, refund, or prepaid return shipping label in accordance with our Refund and Return Policy.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

support@katholica.com